KL
Karin L

1 reviews | Active since Sept 2021

23 Dec 2021, 11:02

Be wise, don’t Legalwise

After taking out a Premium Membership I asked for a will you be drafted. Several months later, I still have none. They can’t even keep a telephone appointment to draft it telephonically. A case I tried to make went as far as 1 legal document drafted and sent on my behalf. No phone calls or emails to keep me updated. In fact, I had to keep in touch with calls, emails and the like. No further information was forthcoming. I finally snagged a meeting face to face,Uber issues ( it’s two days before Xmas) caused a travel delay of 17 minutes. After running to get there ( Legalwise Centurion ) I get chased out like a dog. Because they might “inconvenience another client”! I was so mad I could spit. Wasted money. No legal professionalism. The legal counselor was dressed like a frat boy on vacation and the receptionist behaved as if I was a slug on her shoe, disrupting her day. Mind you, the office was crypt-like in its stillness. Not another client to be seen. Not a telephone ringing or the chatter of people there. If you have a case, go into debt to get a real lawyer, these guys are *****s. I’ve now canceled and am lodging an Ombudsman complaint because my god, what a waste. All that money and one legal document.

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Replies (1)
LegalWise
LegalWise's reply23 Dec 2021, 13:55
Official
Hi Karin L

 We refer to your complaint. We apologize for the experience you had with our service.
 
 We are investigating your concern and we will revert to you shortly.
 
 Thabo Singela
 Consultant: Customer Care