TM
Thuthuka M
1 reviews | Active since May 2012
11 Feb 2020, 13:09
Be Compassionate People. What a pathetic service you provide
I am tired of writing these reviews but I'm held at ransom because my new legal insurer will not handle an existing matter. LegalWise does not respond to.the most basic of communications
The lawyers said my cover is finished. The lawyers have claimed less than R5000 is a year. I'm not insinuating that their has been underhanded play in ensuring that funds are exhausted but here they are. No one can respond.
Tell the defendant to pay me my money. Just a phone call to them.
LegalWise reps spoke so highly the last time I laid a Hello Peter complaint. They had not paid the lawyer. LegalWise spoke of garnishes. That is long term. First consider calling them. How hard can that be!
Helpful (0)
Replies (2)0
Replies (2)
LegalWise's replyOfficial
11 Feb 2020, 14:59Hi Thuthuka M
We are sorry to hear about your experience with us.
We are investigating and will get back to you.
Thank you for bringing this to our attention.
Connie Serekoeng
Consultant: Customer Care
We are sorry to hear about your experience with us.
We are investigating and will get back to you.
Thank you for bringing this to our attention.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply11 Feb 2020, 14:59
Official
Hi Thuthuka M
We are sorry to hear about your experience with us.
We are investigating and will get back to you.
Thank you for bringing this to our attention.
Connie Serekoeng
Consultant: Customer Care
We are sorry to hear about your experience with us.
We are investigating and will get back to you.
Thank you for bringing this to our attention.
Connie Serekoeng
Consultant: Customer Care
LegalWise's replyOfficial
04 Mar 2020, 12:56Hi Thuthuka M
We refer to your complaint and the feedback received.
We confirm that we escalated your dissatisfaction to our Claims Department for investigation. We further confirm that our Claims Assessor, Mr Harry Maphale, made contact with you to inform you that your attorneys have been told to proceed with your civil matter and further we refer to an e-mail sent to you on the 19/02/2020 by your attorneys.
Please do not hesitate to contact us for further assistance.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint and the feedback received.
We confirm that we escalated your dissatisfaction to our Claims Department for investigation. We further confirm that our Claims Assessor, Mr Harry Maphale, made contact with you to inform you that your attorneys have been told to proceed with your civil matter and further we refer to an e-mail sent to you on the 19/02/2020 by your attorneys.
Please do not hesitate to contact us for further assistance.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply04 Mar 2020, 12:56
Official
Hi Thuthuka M
We refer to your complaint and the feedback received.
We confirm that we escalated your dissatisfaction to our Claims Department for investigation. We further confirm that our Claims Assessor, Mr Harry Maphale, made contact with you to inform you that your attorneys have been told to proceed with your civil matter and further we refer to an e-mail sent to you on the 19/02/2020 by your attorneys.
Please do not hesitate to contact us for further assistance.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint and the feedback received.
We confirm that we escalated your dissatisfaction to our Claims Department for investigation. We further confirm that our Claims Assessor, Mr Harry Maphale, made contact with you to inform you that your attorneys have been told to proceed with your civil matter and further we refer to an e-mail sent to you on the 19/02/2020 by your attorneys.
Please do not hesitate to contact us for further assistance.
Connie Serekoeng
Consultant: Customer Care