Bad Service with Legal wise

I had a policy with legal wise since 2010 all my premiums were paid up with no arrears. I experience bad service from them when I requested legal service due to a builder that I had a problem with, legal wise could not help me with my case, firstly they took long to respond to my emails. When they came back to me asked for information which I supply to them and they will keep quite for a long time with no feedback until I call or write to them again requesting feedback. The builders go away with everything because legal wise could not make them account and pay for all the damages and cost I had to fixing the house they built which had a lot of faults. Until today I was not assisted the legal team at legal wise failed me. I ended up closing my policy with them. I will never recommend legal wise to anyone, they are useless.