Bad Service which led to economic loss

I loged a complaint on 12 Aug, my file was tranfered to Danny Paulsen and as such i received a hello peter reply stating that LegalWise regard my issue as resolved since my file was tranfered to another consultant. I met with the consultant and related the matter to him. he said he would then read my file and do some research and get back to me. He never did. I send him emails of all the emails i already sent to the first consultant, i sent to him on the 21 Sept, i only received an automated \acknowledgement of receipt of email"automated reply from him and that is it. nothing else. No i have noticed that i have lost what i wanted from the Lessor"