Bad Service & Poor Communication

LegalWise has been double charging me from August 2017. They are deducting my money from my bank account and via stop order on my persal number. I have raised this issue with my local branch and they forwarded my concern via email to their member admin department on the 14th September 2017. I was also double billed for September 2017 and i decided to call member admin directly and on 16 September 2017 i was advised to send an email to ********** and cc his immediate supervisor/manager ********** and request a refund. I sent the email last Monday with all the required documents and i didn't even get a response from them. I'm very disappointed with their service.