Bad service. no answ at CPT office & customer care

wanting to follow up on case that i saw the lawyer in November last year. here we are on the 18th of January already and legal wise has still not approved the case yet so the lawyer can go head and start.<br> try to call CPT branch no answer(not first time this has happened). <br> phone the HQ number also no answer<br> <br> I don't pay fee every month now 1st time i want to use them this is the service i get, this started months ago and we still stuck here.???<br>