Bad service

I sent an inquiry on your site and a lady by the name of Denver contacted me. I don't know how you guys work nor have I ever had "legal policy" before to which I explained to the agent. I was very disappointed at the way she handled the call - she didn't take the time to explain things but was just rushing through a script, when I asked to elaborate more she was laughing at me. Denver was very rude and unhelpful. This is not the kind a person you want you "prospects' to talk to.