ON
Onica N

1 reviews | Active since May 2021

07 May 2021, 20:51

Bad service

Nthabiseng

I have never came across such a bad service like this...ever in my intire life. Legal wise is the worst to work with. My father has been with this legal aid for years..... and so unfortunate you are absent in times he needed you most. How can 1 report a matter from 12am and after the effort calls made till 4:30 u say that your offices are closed without even trying means to help? Your service is very poor. All u know is transfering people amongst each other with no help wasting their airtime promising to call back and nothing happens . Aaay maan poor people don't deserve this,they pay the fees from the unfortunate lil money they earn for living.

0
Replies (2)
LegalWise
LegalWise's reply10 May 2021, 10:16
Official
 Hi Onica N
 
 We refer to your complaint. We apologize for the experience you had with our service.
 
 Please allow our Customer Care team to contact you to address your concerns.
 
 Thabo Singela
 Consultant: Customer Care 
LegalWise
LegalWise's reply10 May 2021, 15:46
Official
 Hi Onica N
 
 We refer to your complaint. We can confirm that our Customer Care team tried calling you on the number provided with no success.
 
 Please provide our Customer Care team with your id number to allow them to investigate your concerns further.
 
 Thabo Singela
 Consultant: Customer Care