Bad service at legalwise

I have been in contact with Legalwise since June 2025 with a matter regarding Postbank. I have to keep following up as I get no replies at times. All they do is sent letters to Postbank after receiving no replies from them either. We cannot do that action must be taken. Your legal Councillors don't give feedback unless you call them. It's now almost 6 months down the line and nothing has happened I've been a client for almost 20 years and I think it's time to call it quits.