EN
EMMA N
1 reviews | Active since May 2019
09 Sept 2019, 09:56
BAD SERVICE AND DONT CARE ABOUT THEIR CLIENT
I had a Gold card with legal wise meaning that I was paying a lot for them to assist me but that did not happen, i was involve in accident February 2018 and the other party refuse to pay, the case was reported to legal wise and it was handed over to lawyers (Kitching attorneys) till today nothing was done , I called inn to complain nobody assisted me and when i called to cancel the policy telling that it is because I have been receiving poor service they did not care.BAD SERVICE AND DONT CARE ABOUT THEIR CLIENT
Helpful (0)
Replies (5)0
Replies (5)
LegalWise's replyOfficial
09 Sept 2019, 11:27Hi Emma;
We are sorry to hear about your experience.
We are investigating and will get back to you very soon.
Lee Pillay
Head: Customer Care
We are sorry to hear about your experience.
We are investigating and will get back to you very soon.
Lee Pillay
Head: Customer Care
LegalWise's reply09 Sept 2019, 11:27
Official
Hi Emma;
We are sorry to hear about your experience.
We are investigating and will get back to you very soon.
Lee Pillay
Head: Customer Care
We are sorry to hear about your experience.
We are investigating and will get back to you very soon.
Lee Pillay
Head: Customer Care
LegalWise's replyOfficial
10 Sept 2019, 15:48Hi Emma Ntuli, Our Claims Hub Manager Antonia Smith tried to contact you on the number provided. Unfortunately she received an engaged tone.
Antonia has sent you an e-mail on the address provided. We look foward to your response.
We once again apologise.
Lee Pillay
Head:Customer Care
Antonia has sent you an e-mail on the address provided. We look foward to your response.
We once again apologise.
Lee Pillay
Head:Customer Care
LegalWise's reply10 Sept 2019, 15:48
Official
Hi Emma Ntuli, Our Claims Hub Manager Antonia Smith tried to contact you on the number provided. Unfortunately she received an engaged tone.
Antonia has sent you an e-mail on the address provided. We look foward to your response.
We once again apologise.
Lee Pillay
Head:Customer Care
Antonia has sent you an e-mail on the address provided. We look foward to your response.
We once again apologise.
Lee Pillay
Head:Customer Care
EN
EMMA N's updateReviewer Update
10 Sept 2019, 15:55I have responded to the email yesterday with my details and still no response or call, my number is *** or ***
EN
EMMA N's update10 Sept 2019, 15:55
Reviewer Update
I have responded to the email yesterday with my details and still no response or call, my number is *** or ***
EN
EMMA N's updateReviewer Update
10 Sept 2019, 17:00 I just received a call from Antonia Smith - Manager: Claims Hub , thank you for great feedback and hope for smooth service going forward until the case is finalized.
EN
EMMA N's update10 Sept 2019, 17:00
Reviewer Update
I just received a call from Antonia Smith - Manager: Claims Hub , thank you for great feedback and hope for smooth service going forward until the case is finalized.
LegalWise's replyOfficial
10 Sept 2019, 19:41Hi Emma,
Thank you for the update. We are happy to hear that your matter is close to resolution.
Lee Pillay
Head: Customer Care
Thank you for the update. We are happy to hear that your matter is close to resolution.
Lee Pillay
Head: Customer Care
LegalWise's reply10 Sept 2019, 19:41
Official
Hi Emma,
Thank you for the update. We are happy to hear that your matter is close to resolution.
Lee Pillay
Head: Customer Care
Thank you for the update. We are happy to hear that your matter is close to resolution.
Lee Pillay
Head: Customer Care