Bad service

Oh I was a member and was not informed that legalwise doesn't do custody cases i called them several seeking legal assistance, I was only told they dont advice with my case, then ask if I should top up so that I can be assisted with my case,they tend explain that they dont do custody or maintenance case, now im asking for them to refund me they say can't i should have wait for my window period, I joined with a positive and and a happy heart that finally I have legal team on my side, but its sad I was paying for nothing. All I want is my refund