LT
Lizel T
1 reviews | Active since Oct 2010
02 Oct 2019, 13:42
Bad Service
I have been requesting LegalWise to contact me since Thursday 26 Sept 2019 to assist with a matter that I need legal assistance on . I received a call, then was told to hold on. So I held on for about 10 min, then left a message to return my call. Send request through 27 Sept, 30 Sept, 1 Oct, and guess what, still no assistance from LegalWise. Are you people just not interested in business, is everything going so well that you dont want to help people? But my money is good enough to pay you every month?
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Replies (2)LT
Lizel T's updateReviewer Update
03 Oct 2019, 13:12For the life of me...... so Connie Serekoeng keep on sending me emails. Ok so have you now concluded your investigation? Is this now the end of this?
LT
Lizel T's update03 Oct 2019, 13:12
Reviewer Update
For the life of me...... so Connie Serekoeng keep on sending me emails. Ok so have you now concluded your investigation? Is this now the end of this?
LegalWise's replyOfficial
04 Oct 2019, 14:55Dear Lizel T
Thank you for bringing this to our attention.
Our Customer Care Consultant Ms Connie Serekoeng called you on 3 October 2019 in an attempt to obtain further information and assist you.
A further call was made to you in an attempt to transfer you to our Paralegal Services Department which unfortuantely you were unable to answer. The e-mail correspondance was to obtain information to allow us to investigate our internal failings in assisting you.
We are sorry that you did not receive the assistance when requested. I have requested Connie to communicate with you via e-mail in an attempt to obtain details of the matter.
Lee Pillay
Head:Customer Care
Thank you for bringing this to our attention.
Our Customer Care Consultant Ms Connie Serekoeng called you on 3 October 2019 in an attempt to obtain further information and assist you.
A further call was made to you in an attempt to transfer you to our Paralegal Services Department which unfortuantely you were unable to answer. The e-mail correspondance was to obtain information to allow us to investigate our internal failings in assisting you.
We are sorry that you did not receive the assistance when requested. I have requested Connie to communicate with you via e-mail in an attempt to obtain details of the matter.
Lee Pillay
Head:Customer Care
LegalWise's reply04 Oct 2019, 14:55
Official
Dear Lizel T
Thank you for bringing this to our attention.
Our Customer Care Consultant Ms Connie Serekoeng called you on 3 October 2019 in an attempt to obtain further information and assist you.
A further call was made to you in an attempt to transfer you to our Paralegal Services Department which unfortuantely you were unable to answer. The e-mail correspondance was to obtain information to allow us to investigate our internal failings in assisting you.
We are sorry that you did not receive the assistance when requested. I have requested Connie to communicate with you via e-mail in an attempt to obtain details of the matter.
Lee Pillay
Head:Customer Care
Thank you for bringing this to our attention.
Our Customer Care Consultant Ms Connie Serekoeng called you on 3 October 2019 in an attempt to obtain further information and assist you.
A further call was made to you in an attempt to transfer you to our Paralegal Services Department which unfortuantely you were unable to answer. The e-mail correspondance was to obtain information to allow us to investigate our internal failings in assisting you.
We are sorry that you did not receive the assistance when requested. I have requested Connie to communicate with you via e-mail in an attempt to obtain details of the matter.
Lee Pillay
Head:Customer Care