NK
Nomthandazo K
1 reviews | Active since Jun 2022
13 Oct 2022, 09:08
Bad Service!
LegalWise failed to assist with my matter and I would like to terminate my membership with immediate effect. Their service is so bad they don't even respond to emails, the response/delivery is shocking! Their "attorneys" are struggling with basic legal concepts, I ended up sorting out the issue myself. actually, I deserve to be refunded as they could not assist me. the email they sent to MOI was wrong, I had to resend the email myself and follow up with MOI. I sent feedback to them last week Thursday, and till today there has been no response or acknowledgement that they received my email. this is disappointing!!
Helpful (0)
Replies (1)0
Replies (1)
LegalWise's replyOfficial
31 Oct 2022, 08:24Hi Nomthandazo K,
We confirm that we have investigated your complaint and it was escalated to the Legal Manager. We further confirm that the Legal Department has been in contact with you and your matter is receiving attention.
Please note that your legal counselor will be in contact with you in due course
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Legal Manager. We further confirm that the Legal Department has been in contact with you and your matter is receiving attention.
Please note that your legal counselor will be in contact with you in due course
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply31 Oct 2022, 08:24
Official
Hi Nomthandazo K,
We confirm that we have investigated your complaint and it was escalated to the Legal Manager. We further confirm that the Legal Department has been in contact with you and your matter is receiving attention.
Please note that your legal counselor will be in contact with you in due course
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Legal Manager. We further confirm that the Legal Department has been in contact with you and your matter is receiving attention.
Please note that your legal counselor will be in contact with you in due course
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department