RM
Robert M
1 reviews | Active since Jan 2016
26 Sept 2019, 09:37
bad service
Im paying to get bad service. GOOD MORNING I HAVE LUNCHED A MATTER WITH YOU ON 14 SEPTEMBER 2019 TODAY IS THE 26 SEPTEMBER 2019, THE ONLY COMMUNICATION I HAD WAS TO SEND A CONTRACT TO *** ON THE 16 SEPTEMBER 2019 AND EVEN TODAY I HAVE NOT HAD FEED BACK OR THE PERSON TELLING ME THEY HAVE RECEIVED. IF THIS IS HOW YOU OPERATE YOU REALLY NEED TO CHANGE IT BECAUSE IM NOT HAPPY WITH THE SERVICE I BEEN GETTING AND EVERY MONTH I PAY AND IT MAKES ME QUESTION WHAT IM PAYING FORM. MAY I PLEASE GET FEED BACK AND BE TOLD WHAT IS GOING ON WITH MY CASE. REGARDS
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LegalWise's replyOfficial
01 Oct 2019, 15:12Hi Robert
Thank you for letting us know about the difficulty you experienced in obtaining a response from us.
We have investigated and requested our Pretoria Paralegal Services Manager to contact you. We confirm that Ms Claudia Moolman has been in contact and assisted you with your matter.
We are sorry and would like to thank you for allowing to resolve your complaint.
Lee Pillay
Head:Customer Care
Thank you for letting us know about the difficulty you experienced in obtaining a response from us.
We have investigated and requested our Pretoria Paralegal Services Manager to contact you. We confirm that Ms Claudia Moolman has been in contact and assisted you with your matter.
We are sorry and would like to thank you for allowing to resolve your complaint.
Lee Pillay
Head:Customer Care
LegalWise's reply01 Oct 2019, 15:12
Official
Hi Robert
Thank you for letting us know about the difficulty you experienced in obtaining a response from us.
We have investigated and requested our Pretoria Paralegal Services Manager to contact you. We confirm that Ms Claudia Moolman has been in contact and assisted you with your matter.
We are sorry and would like to thank you for allowing to resolve your complaint.
Lee Pillay
Head:Customer Care
Thank you for letting us know about the difficulty you experienced in obtaining a response from us.
We have investigated and requested our Pretoria Paralegal Services Manager to contact you. We confirm that Ms Claudia Moolman has been in contact and assisted you with your matter.
We are sorry and would like to thank you for allowing to resolve your complaint.
Lee Pillay
Head:Customer Care