Bad service

I've been a legal wise client for more than 6 years now.....to think that I was forced to join then I told myself to give it a try.....I have a case going on ,Theko from Pretoria branch was the one who was busy with my case,she send me an email saying I must bring my documents for the case.....when I get there she didn't even wanna see me ...we talked thru the receptionist phone she treated me like am nothing she asked who said I must come there ....I told her about the email she said she never mention that I must come there I asked her how am I going to bring the documents if I didn't come there she told me to leave the papers she will see what she can do she gave me attitude. ...I called the call centre to complain I talked to a guy named trevor ,Trevor gave me his email so that I can send the documents to him since I don't want Theko to handle my case anymore Trevor gave me the email that is not working. ..I called the call centre again they told me that Trevor will get back to me ...am still waiting for the call even today