LB
Lambertus B
1 reviews | Active since Jul 2020
17 Jul 2020, 18:41
Bad experience with Legalwise
What a bad experience as 10 year Platinum Client with Legalwise when logging a case with them some six month ago and still today, it is still not sorted out. The case was handed over to an attorney and he is as frustrated with Legalwise not approving cover to proceed with the case. I have spoken numerous times with personnel in the claims department and even with Franzelle Isaacs, one of the HOD’s, and still no response. You think you have legal cover and you pay for it, but in the end they do not deliver....just empty promises.
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Replies (2)
LegalWise's replyOfficial
20 Jul 2020, 08:34Hi Lambertus M
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply20 Jul 2020, 08:34
Official
Hi Lambertus M
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's replyOfficial
27 Jul 2020, 15:03Hi Lambertus M
We refer to your complaint and confirm our telecommunication.
We further confirm communication sent to you via e-mail by our Claims Hub and your indication that you received it dated 20/07/2020. Your feedback is important to us and we appreciate that you took it up with us.
We once again apologise for the inconvenience caused.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint and confirm our telecommunication.
We further confirm communication sent to you via e-mail by our Claims Hub and your indication that you received it dated 20/07/2020. Your feedback is important to us and we appreciate that you took it up with us.
We once again apologise for the inconvenience caused.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply27 Jul 2020, 15:03
Official
Hi Lambertus M
We refer to your complaint and confirm our telecommunication.
We further confirm communication sent to you via e-mail by our Claims Hub and your indication that you received it dated 20/07/2020. Your feedback is important to us and we appreciate that you took it up with us.
We once again apologise for the inconvenience caused.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint and confirm our telecommunication.
We further confirm communication sent to you via e-mail by our Claims Hub and your indication that you received it dated 20/07/2020. Your feedback is important to us and we appreciate that you took it up with us.
We once again apologise for the inconvenience caused.
Connie Serekoeng
Consultant: Customer Care