Bad Customer service

I have a policy with legal wise for a long time. I had a querry with regard to Eskom account from last year September 2016 and i spoke to a guy by the name of Ofentse, i sent him all the necessary documents i kept on calling him to check the matter, i even spoke with his supervisor Kea but no response. I last called her on the 17th April 2017 and she promised to call me back on Monday the 20th April 2017, up to now i have not received any help from them.

Ever since i logged a complaint at Legal wise with Eskom in September 2016, up to now i never got any response whereas they are debitting on my account on a monthly basis. Ofense and his supervisor Kea never came back. They are in Johannesburg branch. If legal wise is failing to attend to my queries they must just refund me all my monies.

I spoke with a guy from Legal wise and he promised to call me back on Monday the 4th December 2017 and he never called me back.