Bad customer service

I cancelled my policy in August 2017. There was no debit order that went out of my account in August. To my surprise two days 02 October 2017 two debit orders from legal wise were debited from my account one for R220 and one for R200. I have managed to cancel one debit order through my bank and the second one I was unable to cancel it. Yesterday I was assisted by policy administration department to cancel the policy they told me that they have forwarded everything to Arrears in advance department in order to process the refund. I have tried calling this department since 08:00 this morning the phone is just ringing I’m not sure if this department exists or not even now I have been sent from pillar to post. I was even transferred to a supervisor by the name of Carol her phone was also ringing with no answer i even sent her an email and there was no response. Its been two days since i have been trying to get help what type of customer service is legal wise running. All i want is my refund as i cancelled the policy in August already what is so difficult about paying me my refund. I have never experience such pathetic and terribly service . I regret the day i signed up for this policy with legalwise.