Bad Attitude

I called and spoke a call centre representative and was told that her position is one of a clerk. She was absolutely rude and I was then transferred to Selma Buys who was not as helpful as she claims to be. She promised me written confirmation but an email which she sent was totally opposite to what she promised. I sent her an email which she totally ignored. I then called her again and she completely changes her stance.

I need a senior member of the team to call me to resolve this issue immediately.

Dr Amod ( ********** 3) ********** 041