OV
ODETTE V

1 reviews | Active since Oct 2011

02 Nov 2020, 11:54

AVOID TAKING OUT POLICY WITH LEGALWISE . NO SERVICE WHATSOEVER !!!!!!!!!!!!!

I have a pending matter with them since May 2020. Thus far I have only received 2 Emails in 6 months. Nobody has ever called me regarding this matter . Then I have a new matter with them and Danny Paulsen is the person assigned to my matter but has never called me once even though I have left numerous messages for him to call me . I have been a loyal client for many years now but I don't get any service from them. I am definitely cancelling my policy with legalwise and I'm letting all my family & friends do the same and mind you, I was the one who referred my family and friends to legalwise . I had enough now. I'll take my money somewhere else where I can actually get a service !!!!!!!!!!!!!!! Does anybody know who the CEO is of this useless company????????

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Replies (2)
LegalWise
LegalWise's reply02 Nov 2020, 13:20
Official
Hi Odette

We refer to your complaint. We apologise for the experience you had with our service.

We are investigating, we will revert to you.

Connie Serekoeng
Consultant: Customer Care
LegalWise
LegalWise's reply18 Nov 2020, 10:44
Official
Dear Odette

We apologise  for the unreturned messages and the inconvenience caused.

We confirm that our Randburg Paralegal Services Manager, Ms Nirendhree Morgan contacted you and assisted regarding your concern. We further confirm your indication that your Legal Counselor has made contact and your matter is receiving attention.

Thank you for choosing LegalWise, please do not hesitate to contact us for further assistance.

Connie Serekoeng
Consultant: Customer Care