Avoid LegalWise at All Costs

Avoid LegalWise at All Costs! 🌟 I have been a LegalWise policyholder since 2016 on their highest plan, paying R300 a month for supposed "comprehensive legal coverage." My experience with them has been nothing short of frustrating and disappointing.

In 2017, I approached them for help with a case. They refused, claiming it was an old issue despite the fact it only started in 2017. I reluctantly accepted their decision back then.

Fast forward to Friday, 28th February 2025, I sought their help again for a dispute involving a business transaction. After explaining my problem for over an hour, during which they made comments and suggestions, they finally told me my policy didn't cover the issue and advised me to seek another lawyer. This was infuriating, as they could have informed me of this within the first five minutes instead of wasting my time.

According to them, their policies only cover minor disputes with companies like Vodacom or MTN. Meanwhile, I'm paying a hefty sum each month for essentially no service. This is the second time they've refused to help me. While in their office (speaking only to someone via telephone), I noticed several people in and out who were also denied assistance.

This company is a joke, and I'm extremely upset with LegalWise. I took this policy based on an agent's assurance that it would cover anything I needed a lawyer for. Now, for the second time, their lawyers wouldn't even speak to me directly, and I could only speak to an advisor. LegalWise is *****ing people's money and offering no real assistance.

I am canceling my policy with them and want to warn others not to fall victim to their false promises. Immediately after this ordeal, I contacted Crisis on Call, who assisted me promptly, even arranging a lawyer to call me after hours and spend over two hours helping me. Kudos to Crisis on Call, and shame on LegalWise for robbing people of their hard-earned money!