1 reviews | Active since Aug 2011

15 Feb 2017, 12:27

Atrocious Service

<p>So i sent an email to legalwise on the 9th of December 2016 seeking their help, no one bothered to contact me and then i sent another email on the 12th of january 2017. I then received an email from Mzukisi Loliwe ********** on the 19th saying they have tried to get hold of me on ********** 616 "which is not my cell number" and they do have my correct cell number. I then repsonded to that email on the 20th of January 2017 giving Mzukisi Loliwe my correct number and no one bothered to respond to me again. I sent another email email this morning of the 15th of February stating i have got no service from them and i want them to cancel my account immediately, then Mzukisi Loliwe calls me back and says his sorry for not getting back to me and his been investigating my query i logged. You bladdy work in the service industry and should make sure the customers(me) gets good service.You guys are taking my money monthly for what ? Just because you can!!!</p>

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Replies (1)
LegalWise
LegalWise's reply15 Feb 2017, 12:56
Official

We acknowledge receipt of your concern with reference number 17912.

We confirm that we have escalated your concern to the Cape Town Branch for investigation.We will be in contact with you in due course.

Kind Regards

CS.