Appalling Service from Legalwise Randburg Branch

NB: This email was sent this morning, and no response from anyone)

Good Day Setumo/Reshma,

To my great disappointment yet again, I haven't receive any feedback from Legal-wise. Not only did you (Setumo) waste a whole month with no activity in my case, claiming you never receive the email that was sent on the 21st Sept, I still gave you the benefit of the doubt when we spoke to Reshma on the 11th Oct. You (Reshma) assured me feedback in 3 weeks (which I wasn't keen about), but here we are again, no feedback whatsoever from anyone at legal wise. This has to be the most appalling service ever. This has me questioning everyone's competency and credibility at the Randburg office.

@Mervyn: This matter requires your urgent intervention as the branch manager, I dealt with you once on this matter before and nothing was done. No one seem to care at all in you office, the receptionist refused to even give me your email address, told me straight-out "you do not engage with clients/members". My question than is, what is the role of a branch manager? what kind of an institution is this ? I am deeply, deeply troubled by her statement.

Regards, Senzo ********** 414