SP
Shelley P
1 reviews | Active since Jul 2012
05 Apr 2022, 13:13
Appalling Service from Customer Care and Finance Department
I am experiencing the most appalling service from the customer care and finance department at Legalwise. It's a simple query that no-one can answer. I have requested 3 times that someone phone me back, but no-one does. My account is showing I'm in arrears, but it's impossible and not one person can sort this out. It's mindboggling how a company can run like this.
Helpful (0)
Replies (4)0
Replies (4)
LegalWise's replyOfficial
05 Apr 2022, 14:43Hi Shelley P,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's reply05 Apr 2022, 14:43
Official
Hi Shelley P,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
SP
Shelley P's updateReviewer Update
06 Apr 2022, 13:28Hi Nonhlanhla
No-one has yet phoned me from Legalwise to sort this issue out.
Please can someone call me - the only other step I can take is to go viral with this.
Shelley Prince
No-one has yet phoned me from Legalwise to sort this issue out.
Please can someone call me - the only other step I can take is to go viral with this.
Shelley Prince
SP
Shelley P's update06 Apr 2022, 13:28
Reviewer Update
Hi Nonhlanhla
No-one has yet phoned me from Legalwise to sort this issue out.
Please can someone call me - the only other step I can take is to go viral with this.
Shelley Prince
No-one has yet phoned me from Legalwise to sort this issue out.
Please can someone call me - the only other step I can take is to go viral with this.
Shelley Prince
SP
Shelley P's updateReviewer Update
06 Apr 2022, 15:32Banele Nzama called me from Legalwise... wow! he was so patient, he explained everything to me, sorted the issues out. I change the stars to 5 stars. Legalwise really gave me top service. I think everything was just a misunderstanding. Thank you Legalwise and Banele - superstar!!
SP
Shelley P's update06 Apr 2022, 15:32
Reviewer Update
Banele Nzama called me from Legalwise... wow! he was so patient, he explained everything to me, sorted the issues out. I change the stars to 5 stars. Legalwise really gave me top service. I think everything was just a misunderstanding. Thank you Legalwise and Banele - superstar!!
LegalWise's replyOfficial
07 Apr 2022, 08:00Hi Shelley P,
We confirm that we have investigated your complaint and it was escalated to the Member Admin Department, Banele Nzama. We further confirm that Banele Nzama has been in contact with you and he attended to your complaint.
We appreciate you bringing your compliment to our attention.
We are pleased that you are happy with the service you received from Legalwise, especially from Banele Nzama.
We remain committed in assisting you.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Member Admin Department, Banele Nzama. We further confirm that Banele Nzama has been in contact with you and he attended to your complaint.
We appreciate you bringing your compliment to our attention.
We are pleased that you are happy with the service you received from Legalwise, especially from Banele Nzama.
We remain committed in assisting you.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply07 Apr 2022, 08:00
Official
Hi Shelley P,
We confirm that we have investigated your complaint and it was escalated to the Member Admin Department, Banele Nzama. We further confirm that Banele Nzama has been in contact with you and he attended to your complaint.
We appreciate you bringing your compliment to our attention.
We are pleased that you are happy with the service you received from Legalwise, especially from Banele Nzama.
We remain committed in assisting you.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Member Admin Department, Banele Nzama. We further confirm that Banele Nzama has been in contact with you and he attended to your complaint.
We appreciate you bringing your compliment to our attention.
We are pleased that you are happy with the service you received from Legalwise, especially from Banele Nzama.
We remain committed in assisting you.
Nonhlanhla Kheswa
Customer Care Department