MN
Mandla N
1 reviews | Active since Oct 2014
27 Nov 2019, 14:05
Appalling service
I'm reporting this review the several time I know they will call me as soon as you contacted them, my car accident case goes back to 2013 and hasn't been resolved in 2019, they don't forget to deduct their monthly premiums but they forget to keep me posted with a simple updates, in the past few weeks i've been sending email to Retief & SJ Meintjes attorneys the legalwise they are using to give me update I see that they have been opening or reading my emails but not responding. I have been patient enough if they cant resolve this issues they might as well pay all my premiums back.
Regards
Mandla Ndlovu ***
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Replies (1)
LegalWise's replyOfficial
30 Nov 2019, 11:06Dear Mandla N
Thank you for bringing your concerns forward. We are sorry to hear of the lack of progress on your matter.
We have requested our Gauteng Claims Department Senior Claims Assessor,Zwonaka Sididzha to contact you and assist. We confirm that contact was made but the number remained unanswered. Further to that our Claims Assessor, Harry Maphale has communicated to your attorneys and was informed that you provided the defendants new address via e-mail for further assistance.
We once again apologise, please do not hesitate to contact our Claims Department, Harry Maphale for further assistance.
Connie Serekoeng
Consultant: Customer Care
Thank you for bringing your concerns forward. We are sorry to hear of the lack of progress on your matter.
We have requested our Gauteng Claims Department Senior Claims Assessor,Zwonaka Sididzha to contact you and assist. We confirm that contact was made but the number remained unanswered. Further to that our Claims Assessor, Harry Maphale has communicated to your attorneys and was informed that you provided the defendants new address via e-mail for further assistance.
We once again apologise, please do not hesitate to contact our Claims Department, Harry Maphale for further assistance.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply30 Nov 2019, 11:06
Official
Dear Mandla N
Thank you for bringing your concerns forward. We are sorry to hear of the lack of progress on your matter.
We have requested our Gauteng Claims Department Senior Claims Assessor,Zwonaka Sididzha to contact you and assist. We confirm that contact was made but the number remained unanswered. Further to that our Claims Assessor, Harry Maphale has communicated to your attorneys and was informed that you provided the defendants new address via e-mail for further assistance.
We once again apologise, please do not hesitate to contact our Claims Department, Harry Maphale for further assistance.
Connie Serekoeng
Consultant: Customer Care
Thank you for bringing your concerns forward. We are sorry to hear of the lack of progress on your matter.
We have requested our Gauteng Claims Department Senior Claims Assessor,Zwonaka Sididzha to contact you and assist. We confirm that contact was made but the number remained unanswered. Further to that our Claims Assessor, Harry Maphale has communicated to your attorneys and was informed that you provided the defendants new address via e-mail for further assistance.
We once again apologise, please do not hesitate to contact our Claims Department, Harry Maphale for further assistance.
Connie Serekoeng
Consultant: Customer Care