Absolutely appalling service ..yet again.

I gave written instruction to legalwise to cancel my policy on the 7th feb 2014. The exact phrase used and highlighted was\ Please cancel my subscription and remove me from your mailing list and databases... with immediate effect. I cc'd the Legalwise Bellville office, as well as the Legalwise customercare department.<br> This instruction clearly fell on deaf ears and was ignored. They proceeded to debit my account until today. <br> I havent scrutinised my bank statement as it was a small amount but realised that the debit order was still coming off... 2 years after I instructed them to cancel my service with them. I contacted their branch on 19/01/2016 to tell them that they have been deducting money from me for 2 years, which I found totally unacceptable. I don't want their service.. and haven't wanted it for 2 years already. I have today received a letter from a Mrs Maggie Moeng in Premium Management to say that they acknowledge my request and will refund nothing. They also stated that my service will only be terminated from 1 March 2016. I have never dealt with a more useless company, in all my life. Notice given 2 years ago and still get burnt with another 2 months of premiums."