NK
Nomalinge K
1 reviews | Active since Mar 2021
10 Mar 2021, 20:00
Abandoned case Policy Number; ***6
In 2003 I logded a claim but up to now I got a vague response. The problem was, my car had a collision with an unroadworthy car, the driver had no licence. Legalwise failed to locate the person and they decided that I have to look for the person on my own. I was given two reference numbers, of which i don't know which one is valid. Please find the reference numbers below. BM/K464CE/lw this one is for 23/11/2011 BM/K464CE/rh this one is for 22/02/2012
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Replies (2)
LegalWise's replyOfficial
11 Mar 2021, 08:33 Hi Nomalinge
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply11 Mar 2021, 08:33
Official
Hi Nomalinge
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
12 Mar 2021, 09:32Hi Nomalinge K
We confirm that we have investigated your complaint and it was escalated to the Senior Claims Assessor, Mariska Lemley . We further confirm that our Senior Claims Assessor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Senior Claims Assessor, Mariska Lemley . We further confirm that our Senior Claims Assessor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
LegalWise's reply12 Mar 2021, 09:32
Official
Hi Nomalinge K
We confirm that we have investigated your complaint and it was escalated to the Senior Claims Assessor, Mariska Lemley . We further confirm that our Senior Claims Assessor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Senior Claims Assessor, Mariska Lemley . We further confirm that our Senior Claims Assessor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care