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Shaylan N

1 reviews | Active since Feb 2020

22 Jun 2021, 15:19

A street agent spoke to me and i was in a rush so he said he would take my details and come see me the next day

A street agent spoke to me and i was in a rush so he said he would take my details and come see me the next day. He never came back the next day and i never heard from LegalWise again despite me phoning them and telling them about this incident they took no action. Today i check my salary and there is a new deduction from LegalWise which i did not authorize, this man misused my information to gain commission for himself and doing this ******* deduction. I phoned them when i saw the deduction and i was told that my employer has to stop the deduction from my salary or they will just keep getting paid. And after LegalWise has done this i now have a deduction from Hollard when i never even spoke to an agent from Hollard regarding anything

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Replies (4)
LegalWise
LegalWise's reply22 Jun 2021, 15:45
Official
 
Hi Shaylan N
 
 We refer to your complaint. We apologize for the experience you had with our service.
 
 We are investigating, we will revert to you.
 
 Thabo Singela
 Consultant: Customer Care 
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Shaylan N's update23 Jun 2021, 09:26
Reviewer Update
I received a call from LegalWise Regional Manager, Gideon Gwetyana who was very helpful in resolving this matter
LegalWise
LegalWise's reply23 Jun 2021, 11:30
Official
Hi Shaylan N

We thank you for the update and we confirm that we have investigated your complaint and it was escalated to the Regional Sales Manager, Gideon Gwetyana. 
We further confirm that our Regional Sales Manager has been in contact with you and your concern has received attention.

We once again apologize for any remiss in our service. 

Thabo Singela
Consultant: Customer Care
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Shaylan N's update16 Jul 2021, 23:11
Reviewer Update
Update on this issue, Legal Wise never followed up with any of their promises. My money has not been refunded and they continue to deduct off my salary for a policy that I did not even sign up for or authorize. All talk and no action, not a single thing has been followed up. Terrible service