KS
KATLEGO S
1 reviews | Active since Feb 2019
19 Aug 2020, 11:47
A Legal ****!!!!!!!
Very disappointed with the lack of service that me and my family have received from this company. My husband has been a member for more than ten years and has never claimed before. He had a challenge this year 2020 reached out to legalwise for assistance and from day one we had to beg to be assisted. They would never call you back to give update, gave false hope that our matter will be resolved months later we are left with egg on our face while they continue to deduct monthly premiums.
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Replies (2)
LegalWise's replyOfficial
19 Aug 2020, 14:39Hi Katlego S
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply19 Aug 2020, 14:39
Official
Hi Katlego S
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's replyOfficial
25 Aug 2020, 11:33Hi Katlego S
We refer to your complaint.
We confirm that we have investigated your complaint and it was escalated to the Paralegal Services Regional Manager,Ms Kediboni Masuku to contact you. We further confirm that e-mail communication was sent to you by the Paralegal Branch Manager, Ms Caudia Moolman, advising that your matter is referred to an attorney.
Our offices remain committed to assisting you and we once again apologise for any remiss in our service.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint.
We confirm that we have investigated your complaint and it was escalated to the Paralegal Services Regional Manager,Ms Kediboni Masuku to contact you. We further confirm that e-mail communication was sent to you by the Paralegal Branch Manager, Ms Caudia Moolman, advising that your matter is referred to an attorney.
Our offices remain committed to assisting you and we once again apologise for any remiss in our service.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply25 Aug 2020, 11:33
Official
Hi Katlego S
We refer to your complaint.
We confirm that we have investigated your complaint and it was escalated to the Paralegal Services Regional Manager,Ms Kediboni Masuku to contact you. We further confirm that e-mail communication was sent to you by the Paralegal Branch Manager, Ms Caudia Moolman, advising that your matter is referred to an attorney.
Our offices remain committed to assisting you and we once again apologise for any remiss in our service.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint.
We confirm that we have investigated your complaint and it was escalated to the Paralegal Services Regional Manager,Ms Kediboni Masuku to contact you. We further confirm that e-mail communication was sent to you by the Paralegal Branch Manager, Ms Caudia Moolman, advising that your matter is referred to an attorney.
Our offices remain committed to assisting you and we once again apologise for any remiss in our service.
Connie Serekoeng
Consultant: Customer Care