A Disheartening Experience with LegalWise: Platinum Member's Review

I am writing to express my profound dissatisfaction with the services I have received from your legal firm over the past year. As a member who has entrusted you with my legal matters, I have encountered numerous issues that have left me deeply frustrated and disappointed.

First and foremost, it is with regret that I must highlight that I have had more terminated cases under your representation and zero resolved ones. This is due to the excessive and unacceptable amount of time it takes for your firm to handle cases, leading me to eventually abandon them out of sheer frustration. As a client, I expected efficient and timely legal support, but I have been consistently let down in this regard.

One of the most glaring issues I have faced is the woeful state of communication from your firm. It is, by far, the worst I have ever experienced when dealing with any professional service. Instead of receiving proactive updates and information regarding the status of my legal matters, I am forced to take the initiative and reach out to your team to inquire about the progress. This lack of communication has added an unnecessary burden to an already stressful situation.

Currently, I am in the process of trying to resolve a matter in small claims court, and the lack of support and communication from LegalWise has been nothing short of exasperating. I recently contacted your firm, only to be informed that you can no longer represent me, and I need to seek another attorney. I want to clarify that my involvement with LegalWise during the time of the relationship in question was limited, and the items related to this matter predated my tenure at the firm. This sudden change in your ability to represent me is bewildering and, frankly, feels like abandonment on the part of LegalWise.

As a Platinum member, I expected a higher level of service and commitment from your firm, but I have yet to see any evidence of this. I can't help but wonder how other members are being treated if this is the level of service that I, as a Platinum member, have been subjected to. This is the last hope for me, and if this matter is not resolved, I will have lost the last faith I have in their ability to stand with their clients.