1 reviews | Active since Oct 2012
A BUNCH OF UNPROFFESIONAL ...... NO CUSTOMER SERVICE AT ALL...YOU DONT DESERVE MY BUSINESS!!
YOU ARE A BUNCH OF UNPROFESSIONAL PEOPLE! called the call centre and was asked to go see a legal consultant, I then proceeded to set up an appointment at your Johannesburg branch for the 26th of February 2020 at 14h15.I got to the Johannesburg branch at 13h50 and I was met by receptionist that have no peoples s****s, lack office etiquette and yet I sat down and waited ,waited, waited and waited only to be told that the "nameless gentleman" will be with me shortly at 14h14.I remained seated whilst the receptionists kept on playing with their cell phones and laughed so loudly. My 1st question is, HOW DO YOU PUT PEOPLE AT RECEPPTION WITHOUT NAME TAGS?2.ARE THEY THERE TO SERVICCE US OR PLAY WITH THEIR PHONES?. After getting so ****ED OFF at exactly 14h25 I stood up and walked out.
*LEGALWISE:I TOOK TIME OFF WORK TO COME TO YOU FOR ASSISTANCE OF WHICH I ****** PAY FOR! *LEGALWISE:YOU NEED TO LEARN TO TREAT PEOPLE WITH COURTESY AND RESPECT *LEGALWISE:YOU ARE NOT DOING ME A FAVOUR,I PAID FOR A SERVICE AND I EXPECT TO BE SERVICED. I AM JUST WONDERING IF YOR STAFF TREATS CLIENTS LIKE THIS,WHAT MORE WHEN I SERIOUSLY NEED LEGAL REPRESENTATION?
*DO ME A FAVOUR AND CANCEL THAT STUPID EXCUSE OF A "LEGAL POLICY",ILL TAKE MY R100 TO SCORPION.I AM SURE THEY WILL APPRECIATE IT.
I REFUSE TO BE TREATED LIKE A DOOR MAT!!!!
We are sorry for the experience you had with our service.
We called the number that you provided without success. We have sent an e-mail to the address provided requesting further details in order for us to investigate and get back to you.
Connie Serekoeng
Consultant: Customer Care
We are sorry for the experience you had with our service.
We called the number that you provided without success. We have sent an e-mail to the address provided requesting further details in order for us to investigate and get back to you.
Connie Serekoeng
Consultant: Customer Care
Thanks for providing us with your details.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
Thanks for providing us with your details.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint.
We confirm that we have investigated and requested our Regional Manager, Mrs Antonia Smith to contact you. We are advised that you have been contacted and you indicated that you have scheduled a consultation at Germiston Branch for Saturday 28 March 2020. We apologise for the inconvenience caused.
We thank you for presenting your complaint and giving us a chance to resolve.
Connie Serekoeng
Consultant: Customer Care.
We refer to your complaint.
We confirm that we have investigated and requested our Regional Manager, Mrs Antonia Smith to contact you. We are advised that you have been contacted and you indicated that you have scheduled a consultation at Germiston Branch for Saturday 28 March 2020. We apologise for the inconvenience caused.
We thank you for presenting your complaint and giving us a chance to resolve.
Connie Serekoeng
Consultant: Customer Care.
