3 MONTHS AND NO FEEDBACK

I submitted a claim to be represented against an insurance provider that rejected my claim unfairly in January and its no mid April and still don't have feedback to date.<br> <br> Everyday I have to deal with the rude receptionist at Pretoria Branch, to the person who is dealing with the case that either does not answer her calls or does not come back to you when you leave a message.<br> <br> yesterday I sent her an email and am still waiting for response from her.<br> <br> Please advise how long does it take to decide on providing cover cover?<br> <br> Regards,<br> ITS BEEN AN AWFUL LONG WAIT...<br> <br>