PN
Penny N

1 reviews | Active since Jun 2009

22 Apr 2015, 12:07

2 YEARS AND STILL WAITING

I handed over a person that has de*****ed me in March 2013. It's now April 2015 and I'm still awaiting something positive. It has taken Legalwise (via outside appointed lawyers) 2 years to get to the point where they are now i.e. to do a financial enquiry on this person. <br> <br> I cannot fathom how they handle other clients or the frustration of other clients, if I am being treated in such a manner. During this time, not a single person from Legalwise has called me to appraise me of the situation. I always, always have to email the lawyer handling the case to get feedback, and that feedback comes 2-3 weeks after me sending the email. All I get from Legalwise is a copied letter sent to the attorney asking for progress on the matter. ****** hell, I am already doing that myself, Legalwise!!!!!<br> <br> Coincidentally, another person used Scorpion services to hand over the same person, months after I did and low and behold, they sorted out the case in less that 6 months. So what exactly is Legalwise doing wrong??<br> <br> I would say \don't talk to me

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Replies (1)
LegalWise
LegalWise's reply22 Apr 2015, 12:41
Official
Hello Ms Unhappy,

We acknowledge receipt of your complaint under referrence number 9148.

We have escalated your complaint to the Durban Claims Hub Manager, who will contact you before end of business today.

Regards