poor service

 

Hi Bridget 

Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. 

We understand how frustrating this situation must be, especially after expecting timely updates. Please accept our sincere apologies for the lack of communication and delays you've encountered. 

This is certainly not the standard of service we aim to provide. We’d like to urgently look into your case and ensure it receives the attention it deserves.We have escalated your matter and as discussed will be in contact with you.

Your feedback is valuable and will be used to improve our processes going forward