Unprofessional personnel (Poor service delivery)

On the 13th I accompanied my mother to Welkom LO and I was stocked to say the least of the treatment we received, we arrived at 11h50 and I showed the receptionist the sms that has been sent to my mother and she directed us to have a seat, waited for about an hour 😒. 1pm some guy comes in and tells us to go stand outside as the cleaning lady needs to clean😩 after a while we are called in for assistance by the same guy (Pitso) who had asked us to go wait outside only to find out that he is not the relevant person to see as per our query, he then asks us to wait for the person we were supposed to see initially as he was on lunch already. We waited until 3pm when I finally asked the receptionist (Mpho) why we are made to wait for that long, she only then asks us what had happened with Pitso😳 and I told her only for her to tell us the person we are supposed to see was not in, that he had left work early in the morning that day (3hrs wasted). I asked her why she had referred our matter to the wrong person to begin with when I had showed her the message of WHT we were there to do, she rudely answered by saying that she assumed, that because of one word she read on the sms that we were there for whatever she thought. Because now I was becoming super annoyed I asked her for her name she again rudely says to me that her giving me her name would be against POPIA, so I say to her that would not be the case if she had worn her name tag, and she said to me not according to their law there at the firm she works. Haai no I must say that if this is how Legal Aid SA treats it's clients I am super disappointed 😔, just because people are being serviced without paying does not mean treat them with no respect and a dignified manner. She promised to get the correct person to contact us but until today my mother has not received any call from them. I believe Legal Aid SA was established to give people dignity that the law gives townspeople through protection and serving them according to customer care charter. What is most scary is that I ever since logged a complaint on their website and it was said that they would acknowledge receipt of complaint within 2 day which came and went, and today I tried to.call this call center number to get yet another rude agent by the name of Lisa.