Legal Aid Representative at Grootvlei dropping the ball

Mr. Thapelo Mothibi of Legal Aid Bloemfontein went to see a prisoner (convicted on false charges) at Grootvlei Prison on 2015/10/17, gave him paperwork to fill in and then subsequently disappeared. The prisoner in question lodged numerous requests for feedback, not receiving a single answer in nearly 3 years. I myself contacted the Law Society of the Free State in November 2017 to aid said prisoner, we were supp**** with Pro Bono Application forms which he filled in and we submitted back to the Law Society. They then sent an e-mail in January 2018 stating that, once again, the paperwork had been submitted to Legal Aid. To date we have not had any feedback.

I called Legal aid myself, was given the name of the Paralegal working at Grootvlei, spoke to her this morning, only to be advised that Mr. Mothibi is the one that handles the appeals. Now I am concerned, he hasn't done anything in 3 years, will things be different this time around? I am open to disclosing the prisoner's details to a representative upon request.