Horrible Horrible service

Good Morning this is Simphiwe guys I’m so ****ed off right about one of your branch at Germiston all your staff is rude as hell they treat us like **** they don’t know how to talk with people, yesterday we waited for 4 hours in the line thn they told us to go back, and while we were waiting in the line no one attended us and updating us. Yesterday we spoke with the lady was sitting at reception and booked us for the next morning they said we must come at 8:00am and we did come but when we get there another lady was wearing white t-shirt and black pant said she doesn’t know anything about our our appointment and she sent us back and she was rude, y’all guys need to teach your staff on how to treat or talk with other people right. I hate how legal aid staff treats people.