Extremely Disappointed with the Service Provided by Legal Aid

Our experience with Legal aid - especially the Ermelo branch, has been nothing short of frustrating. After our client passed away, the family approached legal aid for assistance with the executorship letter. Legal aid was appointed as the executor, and that’s where the issues began.

It’s been almost 4 months since we received the funds for our late client, and we still do not have the estate's late bank details from legal aid. Despite multiple requests, they have failed to provide the necessary information or updates. Instead, we continue to be asked for a final statement, even though we have repeatedly explained that this is not possible at this stage.

In good faith, we have provided a letter outlining the expected amount to be paid, but it’s disappointing to be met with delays and a lack of communication. At this point, we are extremely dissatisfied with the service and feel that the family is being treated unfairly during an already difficult time.

If you're considering using their services, be prepared for frustrating delays, lack of communication, and an overall lack of professionalism. We expected much more, especially given the sensitive nature of the situation. Unfortunately, this experience has left us with a very negative impression.