Poor customer service - Unprofessional Chef and Manager

The cashiers do not take instruction well. After I repeated my order three times and he confirmed with the kitchen the cashier came to me several times to confirm my order again again.

My order took 1 hour 15 minutes to be made and they got the order incorrect.

I ordered chicken arabiata with linguini ( penne to be replaced with linguini) and they added cream to the arabiata which is not an ingredient as per their menu ( I had eaten at the establishment several times before)

Upon advising them that I am allergic to cream hence I ordered a tomatoe based pasta the chef became aggressive and began raising her voice and speaking above me to a point that I could not get a word in.

There was a miscommunication with her and the cashier who was clearly confused from the onset however she continued to argue at me and stared at me aggressively which was a violation of my personal space.

She then begun screaming and shouting to a point where a staff member had to pull her into the kitchen where she continued to scream viciously.

She further stated that I had no right to be upset and I should apologise to her.

She essentially expected me to eat food I was allergic to because she claims she made it from scratch even though I never requested a cream source to begin with.

She refused to let me complete my sentences and refused to listen to any reason and continued to cut me off whilst I was speaking.

The manger of legacy yard was requested to come to the establishment , he had no control of the situation and allowed her to continue to behave with me in this manor and allows her to continue to scream and shout. The chef who was screaming above me and not giving me a chance to speak was allowed to proceed without any intervention from the manager.

Upon contacting legacy yard the same manager by the name of Paques responded on WhatsApp and he refused to give me contact details to escalate the matter and insisted that I could only report the incident to him.

After numerous requests for the owners email address to report my concerns he refused and eventually ignored my messages.

He advised that he is the senior manager and was already advised of my complaint by the restaurant hence they is no one else I should speak to.

The legacy yard info email address was contacted as well to which no response was received.

In this day and age more and more individuals have food allergies , some of which are life threatening. It is essential for individuals in the food and beverage sector to understand that not being attentive could lead to fatalities.

Individuals with allergies read ingredients on the menus attentively , it is unacceptable for the Ingredients to be changed.

Arabiata is a tomato based pasta around the world and it is clearly stated within the ingredients on the menu at SoulStreet

It is further unacceptable to be screamed at by a chef who has no people skills and should not be people facing to begin with.

Her aggressive behaviour, tone , body language and deathly stares resulted in much anxiety to a point that I would have had an anxiety attack.

The situation could be rectified with a simple apology instead the matter escalated by the chef being unsympathetic to the situation and arguing and raising her voice to a paying consumer.