SHOCKING EXPERIENCE

Disgusted and Heartbroken. I have been a huge MINI fan since 2004. I have worked for MINI between 2004 and 2011 and have also owned quite a few of my own MINIs. I contacted the dealer on Friday and enquired about a vehicle...(I am still waiting for the sales person to get back to me... On Saturday I dragged my husband along to MINI in Menlyn to go and test drive a Cooper Countryman. We entered the showroom and saw that the 2 MINI Agents were already engaged in other conversations with potential clients. Whilst waiting to be assisted I went to use the bathroom - wow, worse than a shopping centre toilet... disgusting. Time was ticking and we were still waiting... even if it was just for our presence to be acknowledged - but nothing. I then took a walk over to the MINI GP that was standing on the showroom floor - now you must know, as a MINI fan that is the ultimate MINI to own (and if it wasn't for Covid etc. I would have been driving one now as my name was on the order list). Whilst admiring this car, I couldn't help but notice how filthy it was standing there on the showroom floor, looked like a dog's breakfast - it figures if you look at the condition of the bathrooms.

Being completely ignored, we ventured over to the BMW showroom - again nobody interested in selling us a car. At least Mable and Sarah was very polite (cleaner and receptionist).

As we walked back to my car, a MINI agent stood outside and apologized for not assisting earlier... I decided to be polite even though I was super disappointed by that stage. I told the agent that I was in the Market for a used MINI Countryman - (Now just to bring you in the loop, I was talking to another agent at the Zambesi branch the day before who confirmed he had 2 in stock). I was told that there was nothing in stock and when I rep**** and said that I know they have at Zambesi the MINI agent shrugged, turned around and walked away.

Where is the respect for a client, the willingness to assist, the passion, the love for the brand? This was a SUPER sad and disappointing day for me - I will most likely NEVER buy a MINI or a BMW ever again.