1 reviews | Active since Mar 2025
****MED MY ENTIRE RENTAL DEPOSIT AND NEVER LEFT CRUMBS IN THIS TOUGH ECONOMY
VERY UNPLEASANT TREATMENT FROM THE FOLLOWING EMPLOYEES: SHARON GOOSEN CARRYN Du PREEZ NADIA SEFUME made a lease in February 2024 for a year and with a deposit of 2500 electricity and R9000 rental deposit.
will wait over 2 to 3 weeks for general maintenance and logged tickets for repairs, ever since I moved in had almost 6 tickets logged for maintenance, that tells you how long the property has been running.
1 both entrance and exit inspection were not done with me on my presence and exit was done unannounced 10am on the day of exit not even 3 days before
2 The entire deposit was deducted were as only repainting(wallls had marks as stayed with a toddler) and carpets(with constant medical bills from these as they had an impact to my kids) needed to be deducted which approximately will cost R4k
3 Had to replace wear and tear items that were already worn out in my entrance
4 they keep on telling me that they going to charge extra rental days, comp**** with my month to month rental until the lease ended. Never skipped a month, when opted to exit a month before the lease ends was advised of penalties around and still stayed avoiding any cost
5 all documents sent to me had time frame to send back which did not have enough time to read through as they want them back for their admin purposes.
6 No clear information of how my deposit was kept, whether in the property savings account were over 12 months it accumulated interest or not. None of that was discussed with me even when it was on the contract, my agent didn't prioritize explaining it to me.
This is a money making scheme especially in the most obvious part very race dependant. I have not approve if the invoice and yet they continued invoicing me my entire deposit which took numerous months to save for.
No call was made to me discussing the invoice, Yet my own money was use to settle the wear and tear that were ment to be considered against the property life span.
Will advise to everyone never use the institution as it is nothing but a single way transaction based business.
The team has no humanity Very arrogant Does not consider clients input and concerns Lacks sense of understanding and be logical
- Maintenance: We acknowledge your maintenance requests and our records show they were addressed. We apologize if there were any delays or if our service didn't meet your expectations.
- Inspections: Sharon attempted the exit inspection at the scheduled time, but the property wasn't vacated. A re-scheduled inspection was agreed upon, but you didn't attend. An entry inspection was completed and a report provided.
- Deposit Deductions: Your full deposit was used for repairs due to the "terrible" condition of the walls, as noted by our agent during the attempted exit inspection. An additional amount of money had to be written off by the owner as you refused to pay for damages beyond the deposit. This was not solely for repainting or carpets but comprehensive repairs.
- Wear and Tear: Deductions were made for damages beyond normal wear and tear, as assessed against the entry inspection report.
- Rental Days/Lease End: Your lease ended as per the agreement; no extra rental days were charged beyond your tenancy. Penalties for early termination are standard lease terms.
- Document Timelines: We note your feedback on document timelines and will consider it for future improvements.
- Deposit Interest: Deposit management, including interest, is detailed in your signed lease agreement. Of which all these details are reflected as such on the tenant portal, with interest shown separately
- Invoice Approval: The invoice detailing deposit deductions was sent. Tenant approval isn't always required for deductions falling within lease agreement terms for property damage.
- Maintenance: We acknowledge your maintenance requests and our records show they were addressed. We apologize if there were any delays or if our service didn't meet your expectations.
- Inspections: Sharon attempted the exit inspection at the scheduled time, but the property wasn't vacated. A re-scheduled inspection was agreed upon, but you didn't attend. An entry inspection was completed and a report provided.
- Deposit Deductions: Your full deposit was used for repairs due to the "terrible" condition of the walls, as noted by our agent during the attempted exit inspection. An additional amount of money had to be written off by the owner as you refused to pay for damages beyond the deposit. This was not solely for repainting or carpets but comprehensive repairs.
- Wear and Tear: Deductions were made for damages beyond normal wear and tear, as assessed against the entry inspection report.
- Rental Days/Lease End: Your lease ended as per the agreement; no extra rental days were charged beyond your tenancy. Penalties for early termination are standard lease terms.
- Document Timelines: We note your feedback on document timelines and will consider it for future improvements.
- Deposit Interest: Deposit management, including interest, is detailed in your signed lease agreement. Of which all these details are reflected as such on the tenant portal, with interest shown separately
- Invoice Approval: The invoice detailing deposit deductions was sent. Tenant approval isn't always required for deductions falling within lease agreement terms for property damage.