1 reviews | Active since Jan 2020
GENESIS LACK OF SERVICE - what I’ve been dealing with
I’ve recently signed a year rental contract with this particular company for an apartment at Balboa Park The first month of the moving was a bit rocky, the apartment was not in a good state … living room walls were dirty and had holes which was caused by the previous tenant as they stated. Skirting throughout the house was dirty and had to be painted or cleaned basically the apartment had a lot of faults , plugs not working, basin sink broken , toilet seat broken, bedroom builtin wardobes/cabinets wall dirty with marks all over.. cornice had to be replaced or add silicone on them. Bulb/Lights were all dirty. Basically the apartment was dirty. Sent in a snag list of the things that still had to be fixed incase the agent missed something.
Fine I did all of that with hopes that whatever on my snag list will be sorted. Only to find that the agents only main focus was to sort out everything that he noted/jotted down and exclude or ignore my snag list, he told me a reasonable person would live in that state of the apartment, eluding that I had to be grateful and stop acting like a brat! I Took offence and sent in a email asking them to terminate my contact since no work has been done for a good three weeks since moving in. They finally agreed and approved my snag list
Finally contractors came through with hopes that everything will be sorted but no as like before only stuff the agent mentioned was sorted and my snag list was ignored. Sent emails to the General Managing administrator asking how is it that some of the stuff are not fixed and she promised to sort it out!
Weeks later I send a follow up email and was told they will follow up with the contractor , followed up again and same story. And when I state/email that I will be bringing in someone to sort the mess out , I get no reply. No email … no callback . NOTHING !!!!seems like they brushing me off or just shutting me up. I’ve been so ill treated as a tenant by this company… I would never recommend anyone to rent through them! You basically have to fight to get this fixed , fight what should’ve been done.
I honestly feel like the problem here is the company and not the owner/landlord. Doubt they know the amount of disrespect we endure/ tolerate as tenants.
I have spoken to the Agent involved and after reviewing the situation, I want to apologise for the inconvenience caused with the repairs.
With regards to the above-Please note that an entry inspection can only be conducted – once the apartment is empty. The apartment is not brand new – it is about 5 years old. It is important to note that with every new tenant – an entry inspection is conducted – and if repairs are required – this is done.
I trust that all approved repairs have been attended to.
Regards,
Genesis Letting
I have spoken to the Agent involved and after reviewing the situation, I want to apologise for the inconvenience caused with the repairs.
With regards to the above-Please note that an entry inspection can only be conducted – once the apartment is empty. The apartment is not brand new – it is about 5 years old. It is important to note that with every new tenant – an entry inspection is conducted – and if repairs are required – this is done.
I trust that all approved repairs have been attended to.
Regards,
Genesis Letting
As agreed!!!!
I do acknowledge and know the apartment is not brand new, if that was the case I wouldn’t be here. I know what wear and tear is!!!!! You failed to clean up the apartment before moving in, I had to live in the previous tenants dirt, even specified/noted on the snag list how dirty the apartment was when handover was done.
Your agent could careless about the filth. I even sent some videos for evidence and yet nothing was done, was willing to let some things slide but I’m backed in the corner with no choice but to fight back for my rights as a tenant.
There was an agreement via email that my snag list has been approved and everything will sorted to my understanding I thought all will be sorted , but yet again the maintenance guy pulled through ,he only did one thing - paint the middle part of the built in wardrobe wall.
Why approve my snag list in the first place? If the landlord won’t be able to do everything as per agreement?
And nothing else!!!
Bedroom Skirting are still in the same condition-
To which I was told by the repair’s guy that he won’t touch anything since the landlord approved one thing, and that he only repairs and not cleaning!
Basically you made me move into a dirty, unsanitary apartment in this pandemic? While covid is still doing the rounds!!!
And still cause unnecessary stress on top of that to get repairs!!!!
And send an apology but still try justify your lack of service!!!! Please make me understand.
I have been under so much stress for the past two months, now I’m subjected to take meds to ease my migraines.
I have sleepless nights!!! I need to think about my health and sanity at this point!
So please let your agents and everyone who works for you to do the right thing.
As agreed!!!!
I do acknowledge and know the apartment is not brand new, if that was the case I wouldn’t be here. I know what wear and tear is!!!!! You failed to clean up the apartment before moving in, I had to live in the previous tenants dirt, even specified/noted on the snag list how dirty the apartment was when handover was done.
Your agent could careless about the filth. I even sent some videos for evidence and yet nothing was done, was willing to let some things slide but I’m backed in the corner with no choice but to fight back for my rights as a tenant.
There was an agreement via email that my snag list has been approved and everything will sorted to my understanding I thought all will be sorted , but yet again the maintenance guy pulled through ,he only did one thing - paint the middle part of the built in wardrobe wall.
Why approve my snag list in the first place? If the landlord won’t be able to do everything as per agreement?
And nothing else!!!
Bedroom Skirting are still in the same condition-
To which I was told by the repair’s guy that he won’t touch anything since the landlord approved one thing, and that he only repairs and not cleaning!
Basically you made me move into a dirty, unsanitary apartment in this pandemic? While covid is still doing the rounds!!!
And still cause unnecessary stress on top of that to get repairs!!!!
And send an apology but still try justify your lack of service!!!! Please make me understand.
I have been under so much stress for the past two months, now I’m subjected to take meds to ease my migraines.
I have sleepless nights!!! I need to think about my health and sanity at this point!
So please let your agents and everyone who works for you to do the right thing.