Worst client service experienced

I purchased a pool table from Lectron bil****ds.<br> <br> This was a wooden table that was marked down to R2000 as it was the last table of that specific range.<br> None the less this table was in Cape Town and had to be sent to the Centurion branch.<br> <br> After about 2 weeks the table arrived after I phoned to check if it was there.<br> I collected the table and set it up to find that the top is warped. I contacted the Centurion branch on a Saturday and I was advised to move the bracket under the table. I did try this, however there was no luck.<br> <br> The service that I received once I requested the refund was unthinkable. I was assured that an immediate payment would be made as I needed to purchase another table. after about 6 phone calls that I had to make due to no feedback being given to me after being assured I will be contacted, I get directed to a person by the name of Deon who goes off at me as if I am in the wrong and this from a person who works with client queries and refunds. This is not how a client should be treated if the company is at fault <br> <br> They are quick to receive a clients money, but when their products are faulty they want to take forever to give your money back