MB
Morgan B
1 reviews | Active since Apr 2013
21 Oct 2020, 14:05
Pathetic service from sales to workshop
The worst service under the sun, from the sales right through to the production workshop in Cape Town. I have never waited 4 months for something I was told will be done in 6-8weeks. No communication, constant false promises. No communication from anyone. No one informs the client about shipping delays, or production delays for that. The production manager promises to call and keep me informed about production timelines. I have never paid in full for a product and received such ****ty service!!! Absolutely pathetic!!!!!!!!!!!!
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Replies (2)
Lectron Billiards's replyOfficial
09 Feb 2022, 11:04Dear Morgan
We would like to thank you for your support even in the most difficult economic pressures of recent times. Thank you for bringing your experience with our team to the table so we can have a real hard look at where we are failing our customers and turning that around. I would like to apologize for the lack of communication during the time of your order. I have sent you an email and if you would like we can further discuss things with each other directly.
Regards
Mrs A Olivier
Lectron Bil****ds Customer Liaison
We would like to thank you for your support even in the most difficult economic pressures of recent times. Thank you for bringing your experience with our team to the table so we can have a real hard look at where we are failing our customers and turning that around. I would like to apologize for the lack of communication during the time of your order. I have sent you an email and if you would like we can further discuss things with each other directly.
Regards
Mrs A Olivier
Lectron Bil****ds Customer Liaison
Lectron Billiards's reply09 Feb 2022, 11:04
Official
Dear Morgan
We would like to thank you for your support even in the most difficult economic pressures of recent times. Thank you for bringing your experience with our team to the table so we can have a real hard look at where we are failing our customers and turning that around. I would like to apologize for the lack of communication during the time of your order. I have sent you an email and if you would like we can further discuss things with each other directly.
Regards
Mrs A Olivier
Lectron Bil****ds Customer Liaison
We would like to thank you for your support even in the most difficult economic pressures of recent times. Thank you for bringing your experience with our team to the table so we can have a real hard look at where we are failing our customers and turning that around. I would like to apologize for the lack of communication during the time of your order. I have sent you an email and if you would like we can further discuss things with each other directly.
Regards
Mrs A Olivier
Lectron Bil****ds Customer Liaison
MB
Morgan B's updateReviewer Update
09 Feb 2022, 11:24Yes, I rest my case taken you more than a year to respond to this complaint. Need I say more. You don't event have my title correct. ABSOLUTELY PATHETIC!!!
MB
Morgan B's update09 Feb 2022, 11:24
Reviewer Update
Yes, I rest my case taken you more than a year to respond to this complaint. Need I say more. You don't event have my title correct. ABSOLUTELY PATHETIC!!!