ND
Nainesh D

1 reviews | Active since Nov 2020

01 Dec 2020, 10:27

Customer service pathetic.

Terrible customer experience. They quite happy to take your order, but be prepared to chase continually for feedback or a delivery date. Escalations to management are pointless. Usually takes 3-4 emails before you receive a vague response to your queries. After sales service non existent. Save your time, go with somebody else. Yet to receive a call from anyone in cape town after escalating. Table was finally delivered, accessories that were provided were of the poorest quality. Table itself decent but you can see no attention to detail (marks on wood, one pocket not running true etc.) Truly, do not waste your time with this company. They will be very quick to chase your payments though.

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Replies (1)
Lectron Billiards
Lectron Billiards's reply25 Jan 2022, 09:33
Official
 Dear Nainesh D

Thank you for taking the time to bring this issue to my attention. I am sorry you had poor service from our team. I would also like to see how I can help with the quality of the accessories you received. You can contact me directly (***).

Regards
Mrs A Olivier
Lectron Bil****ds Customer Liaison