Poor LECTRA SOUTH AFRICA

As a long-time user and customer of Lectra, I am deeply disappointed with the service they now provide. They have let go of competent staff and replaced them with rude and arrogant individuals. Recently, I was a victim of theft at my residence, resulting in the loss of my work items and electronic devices. I provided Lectra Durban with a police case number and was asked to pay around R500 to replace my software key. However, they are now giving me different stories and avoiding my calls. The new Sales Director in Cape Town is inexperienced and lacks understanding of customer service. The Customer Care manager in Durban is not even aware how to treat his staff. This situation has severely impacted my livelihood, and I have no recourse to support myself.