Bad customer service

I’m an Uber driver and been using Leba since 2017. My finger prints had to be updated and went to them to update the finger prints. I went to their branch in Menlyn Pretoria and Thando was helping. The next day it the results came back as poor quality. I contacted her and her boss Yves in their branch in Randburg to redo them. Since Saturday they have been giving me a run around claiming that they are busy with them. It now Wednesday I can’t get hold of Yves or Thando. I’m not sure if Uber is taking their drivers seriously to have such an agent who gives poor service? I need help