THE MOST UNPROFESSIONAL SERVICE RECEIVED

I have phoned Leaves Lodge & Spa on 10 February'16 to make a booking for our company, a week in advance, Thys de Lange answered and confirmed my booking and then asked me to just put it in writing and send it to their email address AS PER THEIR WEBSITE. And so i have sent an email directly after the telephone booking as per his request. <br> I then NEVER received any feedback whatsoever, not even someone phoning me to ask if i am still taking the booking before they just go and give the rooms to someone else ( which 99% of all professional guesthouses do) I then sent them another email on 15 Feb to follow up and yet no one rep****. On 16 Feb i phoned them and obviously they have already booked my rooms and then try to give me their most expenses rooms and could not even explain why they never rep****. The mail address I have used is the one directly from their website? ?<br> This is unacceptable as i have made my booking a week in advance with the phone call and mails to back everything SHOULD YOU REQUIRE IT (our phone calls are being recorded) and then the only answer Thys has given me is : \ sorry then we cant help you\" this is PATHETIC, DISHONESTY and ********* service! <br> <br> "