Poor customer service and empty promises

I sent an enquiry to Leather-guard on the 22nd of November 2018 and I received a response the following day from Phill, the owner. He agreed to collect the couches on the 21st of January 2019 and I paid 60% deposit i.e R6 840 in December the 18th. I tried calling him in mid January, to confirm the collection but he did not take my calls, he did not reply to my emails and WhatsApp messages.

He responded to my emails after the agreed date of collection, I requested him to cancel the job and refund me. He promised to refund me by the end of February. The refund never happened, I contacted him early in March, he promised to pay half of the money at the end of March and half at the end of April. No payment received at the end of March, he requested more time again and the pattern kept continuing until today. Not even a cent has been received from him.

This is a day light ******* and I will not let it go until I receive my hard-earned money. I am now pursuing this matter with all relevant institutions that can help me, I am also involving the Speak Out TV show. As customers, we need to know our rights and exercise them.

I have tried to be understating all this time but now I am giving up, I am looking at alternative ways to get my refund back.