Worst store, very rude stuff

Made a laybye at leather gallery on 2nd of June. Due to certain circumstances i sent them a cancellation email on the 1st July. No acknowledgement of my email and request. On the 8th went to the store to make follow up and was told ill be sent paper work. 13th july sent another email to follow up and sti no response and acknowledgement of email. 18th of July called the consultant by name Zandile who told me whole lot of stories about manager being on leave. 19th of July Zandile requested my bank statement which i sent. Made follow up 28 made follow and received no response. 29th july went back in store and was confronted by a rude arrogant clear water store manager Niroshni Padayachee, who i felt was racially progiling me. She informed me i will only get 200 refund from the R2000 i paid. Day light ******* from this shop. DON'T BUY FROM THEM, They treat customers like Sh**. Laybye cancellation terms were never properly exaplained by sale consultant otherwise would not havr laybyed with them. They dont respect and value their clients. Unprofessional conduct from Niroshni Padayachee.